Terms of order and delivery

1. General terms
Protruck.fi is an online store maintained by ProTruck Finland with an authorised ProTruck dealer acting as the vendor of the products (hereinafter referred to as the “vendor”). The name and contact information of the vendor is available in the order confirmation of each order.
The following contract terms are applied to the business relations between the vendor and its customers.

The vendor reserves the right to make a change to these terms of contract with a one-sided decision without prior notice. Terms of contract valid at the placing of the order are applied to orders, and the customer approves of these terms when making the order.

The vendor is not responsible for any damages caused as a result of a force majeure. Force majeure is an unpredictable incident or change in circumstances that is beyond the vendor’s control and which the vendor cannot be reasonably expected to overcome. The vendor is obliged to notify the customer of a force majeure situation as soon as possible.

2. Customer
The customer must be a legally competent, natural person of age. The customer can also be a juristic person, or a company, but in this case, the customer does not have the rights reserved for consumers, such as the 14-day right of return. The same applies to a situation in which a product purchased through an online order system is used in business operation. A binding business contract becomes valid once the customer receives an order confirmation supplied by the system.

The customer is responsible for supplying full contact information when placing the order, including, for a consumer customer, at least the name, address, telephone number and e-mail address. When submitting this information, the customer is registered in protruck.fi online store’s customer database. This information will be used in accordance with the file description.

Data protection:
The online store’s customer information is also recorded in the vendor’s customer database, and the information included in this database is used to process orders and deliveries of the online store and for customer relationship management communication purposes. The information can be used for marketing purposes if the customer has consented to online marketing communication when registering his/her information or after it.

File description in accordance with the Personal Data Act: www.protruck.fi/rekisteriseloste.

The customer may prohibit the use of his/her information for marketing purposes and review information regarding him/herself by contacting the vendor. Contact must be made by e-mailing asiakaspalvelu@protruck.fi.3. Products and prices
The prices presented at the online store include value added tax but no delivery costs/freight rate, unless otherwise indicated. Before paying for the order, the customer is notified of the cost of the product in the shopping cart with delivery costs. If an obvious pricing error occurs in the online store, the product will not be sold at a cost that is clearly too low if it can be assumed that the customer is aware of the mistake.

The prices in the protruck.fi online store may differ from those of retail shops. The shop prices can be enquired directly from the shops. The vendor reserves the right to restrict the sales of products in exceptionally large batches. The one-sided order cancellation right is not granted to products manufactured, ordered or modified by customer request. Costs possibly incurred from a cancelled order are collected from the customer in full.

4. Payment
The payment of orders placed in the protruck.fi online store is made through the Checkout service. Checkout is a payment forwarding service provided by Checkout Finland Oy that allows a vendor of products or services or another service provider to accept payment from its customers through a single electronic commerce interface.

5. Time and method of delivery
Collection from a selected shop (€0.00)

The customer receives a text message or e-mail notice when the order can be collected.

The following delivery methods can be selected for home deliveries:

Posti 14 (€13.90)
Posti 9 (€16.90)
Kaukokiito (€16.90)

Products in stock ordered before 3 pm on weekdays are sent on the same day. Thus, the products are delivered or can be collected from the selected shop on the next weekday following the order. The vendor reserves the right to change the method of delivery at its sole discretion. In an exceptional situation, the customer will be contacted by e-mail and notified of any potential delays. The vendor is not responsible for any changes to the delivery dates or for their consequences to the customer.

6. Cancelling an order and right of return
The customer may not cancel an order via the online store. If the customer/entrepreneur wishes to cancel an order, they must email asiakaspalvelu@protruck.fi. If the customer is a consumer, all delivered products have a 14-day right of return starting from the moment of purchase. The returned product must be intact. The product is not considered intact if, for example, car wax or ear plugs have been tested. The returned product must be in its original package and include all of the parts, documents and packing material belonging to the package. The customer must inform the vendor of the return within the above-mentioned 14 days, and the product must be returned within a reasonable time. The date of purchasing the product or the date on the receipt is considered to be the product’s time of purchase. It is the customer’s responsibility to be able to prove the date of purchase, when necessary. The customer pays the cost of return. The shop that supplied the product will return the customer’s payment as a result of product return within 30 days of the return. In case of a right of return granted under exceptional circumstances, the shop that supplied the product will charge at least 10% of the product’s value in processing and decrease-in-value costs.

7. Warranty

The warranty applies to material and manufacturing defects occurring in the product during the warranty period. Exchanging or repairing the product based on warranty does not extend the original warranty period of the product. The supplier of the product may be released of warranty liability if it can be shown that the product’s defect or breakdown has been caused by use in violation of the product’s operating instructions or purpose. The customer must notify the shop that delivered the product of any defects within a reasonable time of when the customer noticed, or should have noticed, the defect. The vendor reserves the right to verify any defects reported in products. The costs of unwarranted maintenance are collected from the customer in full, if the product has been clearly submitted to after-sales service without adequate grounds.

8. Miscellaneous
Finnish legislation is applied to any potential disputes arising from the contract between the customer and the supplier. If the dispute arising from a purchase contract cannot be solved by negotiations between the parties, the consumer may bring the matter to be resolved by the Consumer Disputes Board – www.kuluttajariita.fi.